Information requests
Information requests can be used to identify beneficial owners, owners, responsible people, PEPs, the origin of funds or, using background questions, other things about the customer’s business operations as well as to ask customers to attach documents to their answers.
Sending an information request
- From the Send section choose Information request -> Add new information request
- Enter recipient’s e-mail address or use the quick add +
- Choose language. (Please note! The language choice does not translate the text on the text templates)
- Choose the required information for the request (*Detailed below)
- Enter Add text to information request form. This text is visible to the customer on the actual identification request form. Under Select text template you can choose a standard text
- Enter Add personal message to email. This text is visible to the customer in the email they receive as a so-called cover message. Under Select text template you can choose a standard message
- When the information request is complete, choose Save. You can either send the Information requests straight away by choosing Send now or choose Later. If you choose later, you can preview the message by clicking Preview
Good to know
By selecting Add the answers to the customer information page, the customer’s answers are transferred from the information request to the Record section of the customer card.
Administrators can save the defaults from an existing request by clicking Save as default settings. After which those settings will be used as defaults in future when adding a new information request. (Note that the settings will apply to all users).
You can copy the link for the for the request by choosing the request in question and then choosing Copy URL to clipboard. This way, you can manually send the link for the recipient, if for some reason the automatically sent e-mail did not reach the recipient.
*Information to be selected for the information request
Ask about owners
The recipient is asked to provide ownership information and ownership structure up to 100%.
Ask about beneficial owners
If you have generated a report on these or added beneficiaries to the system manually, you can click Prefill, and the customer only needs to enter the missing information.
Ask about responsible persons
If you have generated a report on these or added responsible persons to the system manually, you can click Prefill, and the customer only needs to enter the missing information.
Ask about PEPs
If you have generated a report on these or added PEPs to the system manually, you can click Prefill and the customer only needs to enter the missing information.
Ask the background questions
the customer answers to the selected series of questions and enters the potential further information if requested.
Report on the origin of funds
A field opens to allow customers to write information on the origin of funds.
Free text field
An opportunity for customers to write general additional information in text form.
Sending files
If you enable this, customers can attach necessary documents to their response.
Add text to the information request form You can add a modified message to the receiver; i.g. an introduction or an instruction or choose a default text from the text templates. The text will be shown on the start page of the Information request form.
Add text to information request form
You can add a modified message to the receiver or choose a default text from the text templates. The text will be shown as a covering note on the information request form.
Add personal message to e-mail
You can add a modified message to the receiver or choose a default text from the text templates. The text will be shown as a covering note on the e-mail message.